Testimonials
Mrs Valerie Conway
“I would like to take this opportunity to thank the various staff members at Guardians House with whom we spoke in the course of making the somewhat hurried arrangements for this surgery. Your help and consideration at a stressful time exemplified exactly what the scheme was originally set up to achieve. I am pleased to report that I am recovering well from the operation and am at last free of the excruciating pain I had been enduring. Thank you for all your efforts.
My Husband was one of those who originally signed up for the scheme when it was suggested all those years ago and he believes that it was the most significant step that was ever taken for the welfare of Police Officers and their families.”
Neville Walker
“I have just received your update on the PHS and felt I must write on behalf of myself and my wife to express our gratitude for such a superb service the scheme provides. We also support the decision to go in the direction you have chosen. Recently, as we oldies do, we have been comparing notes with friends who have private health cover and they are always very envious of what our scheme provides. We have had to use it occasionally and when we have it has run as smooth as clockwork and saved us a lot of pain, suffering and anxiety.”
Gary Haynes
“I know its early days into my treatment, but I just wanted to drop you a line to say how impressed I am with the Police Healthcare Scheme during my first contact. I have recently suffered a back injury which requires some investigation to establish what is causing the pain and poor mobility. I made contact with the girls in the office who verbally authorised immediate physio treatment and an MRI scan. This treatment amounts to hundreds of pounds.
I haven’t had to fill in countless claim forms or even have my doctor refer me. I am currently on sick leave and just want to get back to work. Clearly the way the Police Healthcare Scheme operates is geared up to facilitate a speedy recovery rather than being bogged down with bureaucracy causing unnecessary delays and more importantly further pain and suffering. As a Staffordshire officer I was previously with BUPA. Not only would I have to gain the “correct” authorisation and have to wait for the paperwork to be processed but I am now paying 30% less per month.
I will be recommending this scheme to my Staffordshire colleagues.”
Boyd Kelly
“I recently underwent medical treatment courtesy of the Healthcare Scheme provided by yourselves.
Throughout the whole of my dealings with your colleagues I received speedy and efficient service and would be grateful if you would pass on my thanks to the people concerned. Unfortunately my efficiency does not match theirs and I have mislaid the names of the people concerned.”
Dean Caswell
“I am writing to you in relation to the Healthcare Scheme as I wanted to bring to your attention my experience with the scheme this week.
Day 1, Sunday 10th February 2008: my partner found a lump in her breast.
Day 2, Monday 11th February 2008: my partner visited her GP who confirmed that she had a lump.
Day 3, Tuesday 12th February 2008: in the morning I contacted the scheme by telephone who gave the go-ahead for contact with a choice of hospitals for initial consultation. I then contacted the Nuffield who put us in touch with a consultant. At 16.30hours that same day we attended the Nuffield where my partner was given an ultrasound scan and also a mammogram, the radiographer stated that he thought it was just a cyst and provided x-rays and a written report.
At 19.30hours that same day we attended the Priory Hospital where we saw a consultant who was an expert in dealing with breast related issues. The consultant had already spoken to the radiographer prior to our visit in relation to the x-ray results. The consultant took a sample from my partner and confirmed that she also thought that it was just a cyst.
Day 4, Wednesday 13th February 2008: we are expecting the sample results this evening to confirm that it is just a cyst, if so, that will be the end of the episode.
I just wanted to bring this absolutely fantastic service to your attention. We realise that there is an element of luck that the consultant was working the day that we phoned and that there was an appointment available, but none the less, we are still over the moon with the rapid response we have received, particularly as it is a very sensitive and worrying issue when breast lumps are found.
Thanks once again for the scheme, we are very grateful.”